Diagnosing Delivery Issues

Earlier this week, Marie Pederson gave a brief overview of Silver Scribe Research's product research offering, but what if your company has a solid product strategy and is still struggling to deliver?

Maybe there's finger-pointing over what's causing the stagnation, or just a quiet undertone of frustration running through the organization. The instinct is often to kick off an employee engagement survey, but research suggests those rarely move the needle.

In 2021, Drs. Hübner and Zacher analyzed 53 peer-reviewed studies on employee engagement and found that in most cases, employees and managers played a passive role in the follow-up process. From our experience, real cultural change requires everyone to be a change agent, and to know their specific responsibility, not just leadership.

Silver Scribe Research uses the Human Factors Framework to gather anonymous, verbal feedback from employees at all levels, mapped directly to your strategic roadmap. The result is a cultural research study with explicit, actionable recommendations to unblock teams and rebuild a culture of innovation — including:

• a diagnosis of the barriers slowing product development,

• honest insights on satisfaction and morale,

• and clear recommendations on what to fix and who should own it.